ADMINISTRATIVE SUPPORT I

FTE (PICU) Full Time AM - Weekdays 

Place of Performance: Walter Reed National Medical Center, 8901 Wisconsin Avenue, Bethesda, MD.

SCOPE: The Contractor shall provide medical clerical support services for DNS, Medical Nursing, PICU and NICU at the Walter Reed National Military Medical Center. The Contractor shall provide general support for the medical ward operations such as recording doctor prescribed orders, collecting and delivering specimens, completing medical treatment folders, make up admission packets, copy forms, files, and sort mail.

SPECIFIC TASK / RESPONSIBILITIES:

• Transcribe physician orders involving patient activities, diets, tests and medications.
• Transfer orders on a timely basis to various records in accordance with departmental and directorate policies.
• Complete request forms for individual patient orders for special blood work, x-rays, radiation therapy, diets, clinic appointments, respiratory and ventilator care, consults and other requests as may be deemed necessary.

• Answer the telephone, record and relay messages and/or redirect calls as necessary.
• Record telephone messages pertaining to such things as detailed laboratory reports, x-rays, and test results, recognize and refer urgent issues to appropriate professional staff for immediate action.
• File results of various tests in patients' charts for professional staff's reference, keeping current and accurate records of care.
• Enter and/or retrieve data from the Composite Health Care System (CHCS) and the Clinical Information System (CIS) as appropriate to the area assigned.
• Maintain all patient records in correct sequential and chronological order with each page properly identified.
• Verify and assure that records of patient treatment are complete upon discharge or transfer of patients.
• Provide clerical tasks inherent in the admission and discharge of patients.
• Notify appropriate doctor of patient’s admission.
• Explain discharge procedure and direct the patient to appropriate checkout areas; e.g. collection agent, pharmacy, etc.
• Maintain logs and records such as repair requests, long distance calls, etc.
• Prepare and maintain statistical information for cost accounting purposes as needed.
• Transport specimens to various laboratories or clinical areas.
• Pick up blue cards in the Patient Admin Department and other routine places.
• Make up admission packets.
• Copy forms, file, and sort mail.
• Provide an average of 14,656 support actions annually

QUALIFICATIONS:

Must have a minimum of 2-3 years’ experience with standard office administrative functions with excellent verbal and writing skills. Must have a High School Diploma, or Associate Degree.

• Thorough knowledge of unit procedures for assembling patient charts, recording physician’s orders, integrating x-ray and test reports, graphing and charting medical data, and scheduling patient appointments to independently perform the clerical work of the unit relevant to patient care and treatment.
• Knowledge of the various facility services, the medical terminology and procedures common to each service in order to record and report test and x-ray results accurately, respond to patient inquiries, and give necessary directional information to patients.
• Knowledge of the internal organization of patient records and the relationship of their parts, in order to review records for completeness, accuracy and consistency with facility requirements.
• Knowledge of basic computer skills in order to enter and extract patient information. Ability to use the keyboard and special function keys of a specialized computer system (e.g. CHCS, CIS) to enter and retrieve data produce routine reports. Data entry must be made with some speed and accuracy (20 to 25 words per minute sufficient); however, the skill of qualified typist is not required.
• Knowledge of communication skills and proficiency in the English language in order to allow for tactful and diplomatic relations with all levels of staff, patients and their families.
• Knowledge of and training in Microsoft Office, including Word, Excel, and Outlook.