Job purpose

The Case Aide is responsible for administrative services to any department in an on-site children’s residential facility. Responsible for the completion of assignments related to supporting the needs of the department. They ensure contractual requirements and client expectations are met at the on-site residential facility.

Duties and responsibilities

• Assists management staff with routine or daily responsibilities, including but not limited to filing, copying, answering phone, data entry.

• Ensures Operations communications are received by appropriate staff.
• Maintains communications log.
• Ensures ORR policies and procedures are followed.
• Provides reports to managers as required.
• Helps coordinate on-site community meetings, understands group dynamics, promotes and maintains a positive peer group culture.
• Provides coverage for assigned staff when needed.
• Responsible for adhering to all ORR regulations and other applicable regulations.
• Other duties as assigned by supervisor.

Other duties:

• Performs duties in a safe manner. Follows the corporate safety policy. Participates and supports safety meetings, training and goals. Ensures safe operating conditions within area of responsibility. Encourages co-workers to work safely. Identifies “close calls” and/or safety concerns to supervisory personnel. Maintains a clean and orderly work area.
• Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards.

Qualifications

• High School diploma.
• Must be bilingual in English and Spanish.
• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.

• Proficiency with computer and common office equipment, as well as with MS Office products required.

Preferred Qualifications:

• 1 year of Office Management experience

Physical requirements

• Must be able to sit for more than 8 hours per day
• Must be willing to work over time if necessary
• Must be able to use an elevator or walk up and down stairs
• Must be able to lift up to 40 pounds and carry up to 10 feet
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders
• Must be able to read and interpret handwritten and typewritten print
• Must be able to communicate by voice and detect sound by ear
• Must be able to pass a criminal background investigation
• Clean Child Abuse and Neglect (CAN) or child protective services check.
• Must complete Urine Drug Screen

Reports to

• Project Manager/Department Lead