Job purpose

The Case Manager is responsible for coordinating case management and family reunification services for children in an on-site children’s residential facility. Responsible for the safe and timely release of all children to appropriate care. They ensure contractual requirements and client expectations are met.

Duties and responsibilities

• Coordinates case management and family reunification services (remotely) for children.
• Initiates and maintains direct contact with each child and the child’s family while in order to efficiently advance the child’s family reunification and release the child from the facility.
• Identifies potential family members or other sponsors for reunification.
• Facilitates the timely release or discharge of children to identified family members or authorized caregiver/custodian and documents the provision of services in each child’s case file.
• Supports family members or other sponsors to assist them with understanding the process and the child’s needs.
• Conducts and documents assessments in accordance with policies and procedures.
• Reports significant incidents in accordance with policies and procedures.
• Works closely with counselors and care coordinators to ensure communication.
• Maintains the Database in accordance with ORR policies and procedures.
• Other duties as assigned by supervisor.

Other Duties

• Experience working with traumatized/exploited minors and minors with behavioral problems.
• Demonstrate ability to support a diverse group of clients, including refugees or other minority families.
• Aptitude to work cross-functionally with other personnel and social service agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment.
• Experienced and high level of comfortability operating technology and learning new software applications quickly to complete required data entry tasks.
• Works closely with counselors and care coordinators to ensure communication.
• Ability to work independently in the field and exercise a high level of confidentiality.
• Knowledge of state, community, and agency resources for victims of abuse (preferred).
• Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and excel.
• Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.
• Assist in vetting sponsors nationwide.

Qualifications

• Bilingual in Spanish and English.
• Bachelor’s degree in Social Work or an equivalent degree in Psychology, Sociology, or other relevant Behavioral Science

• Must be able to multi-task, be detail-oriented, be organized and have excellent verbal and communication skills.
• Proficiency with computer and common office equipment, as well as with MS Office products required.

Preferred Qualifications

• 1+ years of demonstrated experience in case, unification management work.
• Case Management Wellness Check, call center experience (Preferred)
• ORR experience (Preferred)